This Credit Union had appointed a new IT team that undertook an audit of its cybersecurity requirements. The team found it needed a better and more complete picture of its cybersecurity posture. However, due to the size of the team, the Credit Union was unable to fulfill all of its cybersecurity goals. Recruiting additional staff to support 24/7/365 coverage was not possible.
The IT team required a partner to provide Security-as-a-Service that included a highly configurable SIEM and SOC-as-a-Service. It also wanted expert analysis of its security posture, while maintaining full control of its systems.
The Credit Union evaluated several vendors against its requirements. It chose Cygilant Security-as-a-Service to provide 24×7/365 security monitoring, vulnerability and patch management. Managed by a dedicated Cybersecurity Advisor, Cygilant proactively hunts and detects threats.
“Cygilant met all our technology requirements and they invited us onsite to meet the team responsible for protecting our systems. By meeting the team, we had a very good feeling about Cygilant which made the decision much easier,” according to the customer.
Satisfying a critical requirement, Cygilant provided the Credit Union with a Cybersecurity Advisor. Acting as an extension of its IT team, the Cybersecurity Advisor helps the Credit Union cope with today’s threats by continuously improving its processes and posture. The Advisor helps the Credit Union stay ahead of everchanging and evolving threats through regular discussions on new threats, critical issues and compliance changes that need addressing.
The Cybersecurity Advisor orchestrates the Cygilant team of threat hunters and SOC operators who proactively monitor the Credit Union’s systems to detect, investigate and respond to threats before they are critical. The Cybersecurity Advisor also provides field tested security best practices, delivers recommendations, and helps prepare audit artifacts.
“As the threat landscape evolves, security best practices must also evolve. Our Cygilant Cybersecurity Advisor is the guiding light through this process, providing us recommendations on the latest security best practices and advice on how to change our environment,” said the customer. “We are armed with a project manager to help us with these security changes.”
The Credit Union also needed to provide their non-technical executives and board with reports that demonstrated progress. Cygilant created an Executive Summary Report that easily showed how the IT team was successfully reducing risk, improving cybersecurity and meeting compliance mandates.
“Partnering with Cygilant was easier and financially more accessible than the cost of the next closest vendor,” said the customer.
Cygilant Customer Service
The Credit Union was most impressed with Cygilant’s level of customer service. “When I call, I am always front-ended by a real person who takes my request and makes it happen. There is no request too big or too small. I’ve worked with a lot of vendors and you don’t usually see that level of customer service,” according to the customer.